Question 1

Do I need to create a new account?

Accepted Answer

No, there is no need to create a new account. Your account will be retained, even in the new app. Based on the phone number you use to log in to the new app, we will recognise your account. So please use the phone number with which you are registered with us and with which you use to park your car.

Question 2

Login does not work, what to do?

Accepted Answer

Logging in should be a piece of cake. You enter your mobile phone number, you receive a 6-digit verification code by SMS and you enter it for verification. Does it not work? Then check these 2 things: 
Check that you really haven't entered a 0 before the 6.
Check whether you are using the phone number with which you are registered with us and with which you use mobile parking.
Checked it, but no luck?
Then check via your business account manager whether there is a long mobile number registered in your account in the portal. In other words, a number sequence of around 20 digits. If this is the case contact 
customer service
.
Checked everything, but cannot log in? Please contact our 
customer service
.

Question 3

Is it true that I use the same login details for my business and private account?

Accepted Answer

That's right. If you also use EasyPark for private use, you will soon have 1 app (the EasyPark app), with one and the same login, showing 2 accounts, namely your business account and (if you want) your private account. Each account has its own payment method linked to it. If you assign your parking action to the right account when starting a parking action, private parking actions can never end up on your business account or vice versa. 
Good to know: the way to link your parking action to your business or private account has been moved to the confirmation screen (i.e. no longer via Account). In other words, after selecting the zone and before starting the parking action, you select the account, to which you assign the parking action.
Previously, you linked a parking action by pre-selecting an account under the heading Account. There you will still find your personal data, including payment methods. But here you can no longer select which account the parking action belongs to. To actually switch between Business and Private, make a selection on the confirmation screen, when starting a parking action.

Question 4

I cannot start a parking session due to time restrictions, what to do?

Accepted Answer

Uw werkgever kan tijdsrestricties (bloktijden) instellen voor het starten van een zakelijke parkeeractie. 
Als uw werkgever tijdsrestricties heeft ingesteld, dan móet u een eindtijd instellen voor u de parkeeractie start. Dit doet u via ‘Stel een eindtijd in’, de vierde optie op het bevestigingsscherm. Als u daarop tikt, ziet u een ‘wiel’. Draai dit tot zo lang als u wilt parkeren. Het grote getal toont de parkeerduur en in het klein eronder ziet u de eindtijd. Deze eindtijd moet vallen binnen de toegestane parkeertijd. Goed om te weten: u kunt deze eindtijd tussentijds aanpassen, terwijl de parkeeractie actief is. Zo is de parkeerduur aan te passen aan uw behoefte.

Question 5

How do I set an end time  in advance for my parking action?

Accepted Answer

Setting an end time for your parking session is different from what you are used to. This is because you set this before you start a parking session instead of after you have started the parking session. This is how it works:
With iOS:
With Android:
Or read through the following steps:
Choose the location where you want to park
Tap ‘Set an end time’, the fourth option on the confirmation screen. 
You will see a ‘wheel’. Turn this wheel for as long as you want to park. The big number shows the parking duration and in the small one below it, you will see the end time. 
Tap Confirm so you see the confirmation screen again
Tap Start parking action
You can adjust this end time in between while the parking action is active. This way, the parking duration can be adjusted according to your needs.

Question 6

How do I choose whether to start a business or private parking session?

Accepted Answer

The way to link your parking session to your business or private account has been moved to the confirmation screen (i.e. no longer via Account). In other words, after selecting the zone, and before starting the parking action, you select the account, to which you assign the parking session.
Previously, you linked a parking session by selecting an account under the menu-item Account. There you will still find your personal data, including payment methods. But 
here you can no longer select
 which account the parking action belongs to. To actually switch between Business and Private, make a selection on the confirmation screen, when starting a parking session.

Question 7

I have a business account, how can I add a private account?

Accepted Answer

Are you currently using the EasyPark app for business and want to use it for private parking as well? That is possible if you use the same mobile phone number for business as well as for private parking. Then simply add an additional payment method via Payment the main menu. 
When you start a parking action, at the confirmation screen, you can choose which account you want to use to pay for the parking session.

Question 8

I have a private account, how can I add a business account?

Accepted Answer

Are you already using the EasyPark app for private purposes and now want to use it for business purposes as well?  That is possible if you use the same mobile phone number for business and private parking. 
Your business account must first be added manually by EasyPark. Let the administrator of your organization's business account contact us for this.
Are you added according to the above? Then go to the app, click on the menu in the top right so that the main menu appears. In the main menu, you will see the ‘Business’ menu item. Click on this and your business account will immediately appear.
When you now start a parking session, on the confirmation screen, you can choose which account you want to pay for the parking session.

Question 9

I have a new phone number, how can I change it?

Accepted Answer

Only the manager of a business account can change phone numbers. Has your number changed? Please contact the administrator of the business account within your organization.
Do you want to change a phone number as an administrator? Contact customer service or your account manager.

Question 10

How can I add a vehicle?

Accepted Answer

Are you the administrator? Then go through the portal to Restrictions/Vehicles/Add registration number. Then go to User, click on the three dots and click Edit user. You can enter and save the registration number here. It is important that the user has an e-mail address entered.
Are you an app user? In the app, you can add license plates yourself, unless your administrator has license plate restriction on. In the main menu, go to vehicles and tap add vehicles at the bottom. If that doesn't work, contact the business account administrator within your organization.

Question 11

How do I know if my automatic updates are on?

Accepted Answer

If you want to know whether your EasyPark app updates automatically, check the settings on your phone. Below we explain how to do this with an Apple and how with an Android phone.
For Apple / iOS:
 Go to Settings, tap App Store and turn the toggle at App updates (install new app updates automatically) on or off. 
For Android:
 open the Play Store app, tap the profile icon at the top right, tap Settings, Network Preferences and then Automatically update Apps.

Question 12

For admins: The app user cannot be added, what to do?

Accepted Answer

Are you trying to add a user, but get the message that the number already exists? If so, the user probably already has a (personal) account. Send us the mobile phone number, registration number and business e-mail address. We will change or add the account manually.

The final step in moving from blue to purple

Get the new and improved EasyPark app

You'll keep your favorite features, such as:

This has changed

And this is what you get on top!

Quick check, do I use the right app?

Questions & answers