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Important information: How to spot a scam
There have been reports of scams targeting parking services, including fake QR codes, text messages and emails. To keep you informed, we’ve created this guide on how to easily spot and avoid potential scams. Your security is our priority, and we want you to feel confident and safe while using EasyPark. As always, you should be mindful of phishing attempts, which are unfortunately common.
Protect yourself from scams
Knowing what to look for can help you easily avoid scams. Whether it’s a QR code, SMS, or email, we'll show you the key signs to watch out for, so you can identify what’s genuine and what’s not.
First of all, you should know that EasyPark will never ask you to:
Share security codes
Send bank cards
Transfer money
Use a link in an email or text message to transfer money
Download another app or service
Share bank or payment details
Contact your bank immediately for your security
If you have shared your card details or other payment information, contact your bank immediately. This is the first and most important step for your security.
Ensure safe SMS communication
Here’s how to identify a legitimate SMS from EasyPark:
Sender identification: All SMS messages will clearly show "EasyPark" as the sender.
No general numbers: You won’t receive texts from unidentified or personal phone numbers.
No clickable links: EasyPark never includes clickable links or requests you to log in to any page in our SMS.
If you receive a suspicious SMS, report it to the authorities.
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Verifying emails from EasyPark
EasyPark emails are easy to identify. Here’s what to check:
Authentic email address: Look for an email address ending with @easypark.net.
Safe links: If the email includes links, they should always direct you to an official EasyPark page.
If you’re unsure about an email’s legitimacy, report it to the authorities.
Spotting legitimate QR codes
When parking in locations where EasyPark is available, you might encounter QR codes. Here’s how to ensure you’re interacting with an official EasyPark code, and not a fake one:
EasyPark QR codes: Our codes will only direct you to download the EasyPark app from Apple’s App Store or Google Play.
Inspect before scanning: Make sure the QR code is part of the official signage. If it looks like a sticker or is misplaced, it could be a scam.
Unsure? Avoid scanning: If something feels off, don’t scan the code. Open the EasyPark app directly and manually enter the zone number.
Report suspicious codes: If you think you’ve found a scam QR code, report it to the police and your local council.
Be careful: You should always be careful when registering card details outside of the app, or if anyone approaches you in a car park.
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FAQ
How do you prevent these things from happening?
How do I know that the email is not an authentic EasyPark email?
How do I know that the SMS is from EasyPark?
Why does EasyPark use QR codes when there are so many fraudulent attempts?
What are the benefits of EasyPark using QR codes?
How do I know that the QR code is not an EasyPark QR code?
Do you warn your customers when you are made aware of a fake QR code?
What do I do if I paid for a transaction on a fraudulent website via a fraudulent QR code?
Do you have a question?
If you have further questions, feel free to reach out to our customer service.
Email: kundeservice@easypark.net
Phone number: +47 23 30 88 80
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