Question 1

About the self-service portal

Accepted Answer

In the EasyPark Business self-service portal you will find: 
Payment History
 – Here you can see all your past and upcoming payments and invoices. 
Parking History
 – Here you can see all the transactions generated by your employees. Filter by date, car, payment group or area code. 
Payment Groups
 – Here you can define who will be grouped into an invoice. It can be a department, an office, a team or a specific project or client. 
Users
 – Add, remove, and manage the employees that have access to your account. 
Restrictions
 – Control which cars can be used to park with your business account. And if you have specific times your employees are allowed to park using your account. 
Account Details
 – Keep the information regarding your company, and main contact person up to date. This can only be edited by the main account administrator.
Start Parking
 – Only available if you have the Guest Parking add-on. Here you can start a session from the web for one or more vehicles. Ideal for events, hospitality, car rental businesses or office visitors

Question 2

I have lost my password, how do I get a new password?

Accepted Answer

You can request a new password directly on the web. When trying to log in, press the “Can’t log in?” link underneath the password field and get either an email or SMS to regain access to your account.

Question 3

Where can I find invoices and payment history?

Accepted Answer

Invoices, parking and payment history are easy to find. Log-in to your portal, and find them at the top of the side menu. You will see a list of the invoices and their status. You can filter or export this list to make expense management easier.

Question 4

Will my employees need a business account?

Accepted Answer

No, your employees just need to have the standard EasyPark app on their smartphone. They will only need to enter the registration plate of the shared vehicle. An alert will make them aware that the cost will be associated with the corporate account for that vehicle.

Question 5

Are we required to use individual phones or can we share devices?

Accepted Answer

You can share devices. Please speak to your EasyPark representative if this is a requirement for your business.

Question 6

Can I use EasyPark Business Share in conjunction with standard EasyPark business accounts?

Accepted Answer

Yes, you can combine both packages. Please note that this is enabled on Payment Group level, so all vehicles on a shared payment group will be available to park by multiple users. Users in regular packages will be charged on an individual driver basis.

Question 7

How will I be invoiced?

Accepted Answer

You will receive a single monthly invoice with all the transactions made by individuals parking your shared vehicle.
If you have a mix of EasyPark Business Share and EasyPark Business Pro, Premium or Guest Parking, you will receive a separate invoice for your shared vehicles.

Question 8

What information will I see in the invoice?

Accepted Answer

You will receive a monthly invoice which includes details of parking transactions and the phone number of the individual who parked on every instance.

Question 9

Is it possible to add parking notes?

Accepted Answer

Not when using a shared vehicle. The transaction is automatically sent to the company account so your drivers will not see the parking confirmation screen where the notes are added.

Question 10

Can I select who has access to making a charge on the vehicle?

Accepted Answer

Currently no, whoever has access to your vehicle will be able to make a charge for parking it. However, you will see which individuals parked using your company car in the monthly invoice

Question 11

Can I choose my method of payment?

Accepted Answer

Yes, you can choose it at the moment you subscribe. You can also update it later via the EasyPark Business self-service portal.

Question 12

When do I receive the invoice?

Accepted Answer

Typically at the beginning of each calendar month. Please note that we work with multiple invoicing partners and there may be slight delays in the delivery of your invoice.

Question 13

Can I reclaim GST on parking?

Accepted Answer

Yes, you can. Our invoices are detailing all necessary information for you to easily reclaim GST. You will see the local and foreign GST amounts if your employees have parked in and outside of your country. Invoice total, however, will always be in your local currency with fully transparent currency exchange rates.

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