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Sometimes people will pose as EasyPark to obtain sensitive information or steal money. We cannot stop this, but we can help you recognize such actions, such as phishing and smishing, in order to prevent possible damage. How do I recognize fraud?
Fraud comes in different forms and there are several ways to recognize it.
Questions about account information
Fraudsters often try to get your login details via phishing or smishing messages. Think of an email, sms or a phone call which uses the name of EasyPark and asks for your details. EasyPark never asks for sensitive information such as your bank details or your login details (Password).
Questions about money
All of the costs you make at EasyPark are debited directly on the method of payment registered in your account, or to be paid through an invoice. We never ask you to transfer extra money. If in doubt, check the sender’s email address and bank account number (for direct debit). Or contact us directly.
With phishing or smishing – fraud that uses a fake email address or sms – you will receive an email or sms similar to how an email or sms from EasyPark appears, even though EasyPark didn’t send it. We always send emails from addresses ending with @easypark.net. Always check the sender’s email address.
The messages may also include links that seem correct at first glance, but do not go to an EasyPark website at all. And if you did not expect an invoice or an email about unpaid but one was sent to you anyway, always contact us.
Language and style
While scammers are getting better at it, you usually still find some errors in the message. A spelling mistake, an old logo… All signs that indicate that it is fraud. Note that messages that look perfect can still be fraud. Therefore, always pay attention to all of the other points.
Experienced fraud? Report it to us!
Do you think you received a message from a scammer, or is someone using your account who does not have permission to do so? Report this immediately to our customer care. Even if you see something suspicious and have doubts, we would really appreciate if you share it with us. We are happy to help you and will do everything we can to get you back on the road without any worries.