)
Important information: How to spot a scam
There have been reports of scams targeting parking services, including fake QR codes, text messages and emails. To keep you informed, we’ve created this guide on how to easily spot and avoid potential scams. Your security is our priority, and we want you to feel confident and safe while using EasyPark. As always, you should be mindful of phishing attempts, which are unfortunately common.
Protect yourself from scams
Knowing what to look for can help you avoid falling prey to scams. Whether it’s a QR code, SMS, or email, we'll show you the key signs to watch out for, so you can identify what’s genuine and what’s not.
First of all, you should know that EasyPark will never ask you to:
Share security codes like passwords or PIN numbers
Send bank card details
Transfer money
Use a link in an email or text message to transfer money or share personal details
Download another app or service
Share bank or payment details
Pay a parking fine over the phone or email
If you suspect that your EasyPark app account details may have been exposed – please reset your account password immediately.
Contact your bank immediately if:
If you have shared your card details or other payment information with any suspicious party
If there’s a payment from your bank account you don’t recognise – this is known as an 'unauthorized transaction’
If you’ve used your debit/credit card and more money was taken than you expected
Please remember to always call your bank or card issuer on their advertised number to report the fraud
Ensure safe SMS communication
Here’s how to identify a legitimate SMS from EasyPark:
Sender identification: All SMS messages will clearly show "EasyPark" as the sender.
No general numbers: You won’t receive texts from unidentified or personal phone numbers.
Billogram is the exception: If you are an EasyPark Business customer, our external invoicing partner, Billogram, sends invoices on behalf of EasyPark from the email address system@billogram.com.
If you receive a suspicious SMS, please do not respond - report it to the authorities or block the sender via your phone’s Block Sender ability.
)
)
Verifying emails from EasyPark
EasyPark emails are easy to identify. Here’s what to check:
Authentic email address: Look for an email address ending with @easypark.net or @hello.easypark.net.
Billogram is the exception: If you are an EasyPark Business customer, our external invoicing partner, Billogram, sends invoices on behalf of EasyPark from the email address system@billogram.com.
Safe links: If the email includes links, they should always direct you to an official EasyPark page or to Apple’s App Store or Google Play.
Hover to discover: To check if the link is trustworthy, hover your mouse over the link, but don’t click yet. By hovering over the link, the destination will appear. This allows you to check if the destination website is what you expect. If in any doubt, do not click on the link!
No sensitive requests: Please note that EasyPark will never ask you for your password, PIN, account login or payment details (e.g. credit card numbers, bank account details) in an email.
If you’re unsure about an email’s legitimacy, report it as spam to your email service provider or to the appropriate authorities.
Spotting legitimate QR codes
When parking in locations where EasyPark is available, you might encounter QR codes. Here’s how to ensure you’re interacting with an official EasyPark code, and not a fake one:
EasyPark QR codes: If you already have the app on your phone, our QR codes will take you directly to it. If you don’t have the app, the QR codes will direct you to download it from the app store. Please note: Our codes will only direct you to download the EasyPark app from Apple’s App Store or Google Play.
Inspect before scanning: Make sure the QR code is part of the official signage. If it looks like a sticker or is misplaced, it could be a scam.
Unsure? Avoid scanning: If something feels off, don’t scan the code. Open the EasyPark app directly and manually enter the zone number. If you don’t have our app, you can download it here.
Report suspicious codes: If you think you’ve found a scam QR code, report it to the police and your local council, then contact EasyPark.
Be careful: You should always be careful when registering card details outside of the app, or if anyone approaches you in a car park.
)
FAQ
How do you prevent these things from happening?
How do I know that the email is not an authentic EasyPark email?
How do I know that the SMS is from EasyPark?
Why does EasyPark use QR codes when there are so many fraudulent attempts?
How do I know that the QR code is not an EasyPark QR code?
Do you warn your customers when you are made aware of a fake QR code?
What do I do if I paid for a transaction on a fraudulent website via a fraudulent QR code?
Do you have a question?
If you have further questions, feel free to reach out to our customer service.
Email: atencion.cliente@easypark.net
Phone number: +34 91 123 95 00
)